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FAQ's |
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Can I place an order any time of day or week?
Yes, through the internet 24 hours/7 days a week.
Phone orders accepted 9 am - 5 pm EST, Monday - Friday.
Is ordering online safe?
Yes. Our site is a secure Yahoo! Store.
All data is encrypted and your information is in no way compromised.
Is there sales tax?
Yoficollection is required by law to collect and pay sales tax for shipments within the state of Connecticut.
Do you gift wrap?
Yes. Gift wrap is complimentary.
What type of payment do you accept?
Yoficollection accepts Visa and Mastercard.
How do I choose a Ketubah?
Please contact us when ordering a Ketubah. You are making a lifetime purchase of a very important document and piece of art. When choosing a Ketubah, decide on the text that you want. In most cases the orthodox ceremony will require the traditional Aramaic text; the conservative ceremony will require the Lieberman clause; and the reform ceremony will use an egalitarian text. Other texts such as interfaith and gender neutral are available. In most cases the English text does not translate into the Hebrew text. It is always best to consult with your rabbi before ordering the Ketubah.
How do I order a Tallit Set?
Please contact us when ordering a Tallit Set. You are making a lifetime investment in a wearable piece of art. Tallitot can be customized in terms of color, size and fabric. The atarah (the band at the top of the tallit that goes around the neck and shoulders) can also be customized. There is an additional charge for this request.
Would you be able to locate an item not on your site?
Yes. Please contact us and let us know what it is you are looking for and we will do everything possible to help you. Contact us by email, phone or fax.
Where do I call if I have questions or problems?
Please call our customer service department at 1-203-341-0219, or 866-644-YOFI (9634)
Monday - Friday 9 am - 5 pm EST or email us at info@yoficollection.com.
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