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POLICIES |
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What are your store policies?
- Shipping costs are not refundable.
- Custom orders are not returnable.
- Handmade pieces may vary slightly from the picture.
- All pieces are subject to availability and prices are subject to change.
- You will be notified if we cannot fill your order or if there is a price change.
- Orders may be sent online, or faxed to Yoficollection. We also accept telephone orders with a customer representative. For your protection, we do not accept orders left on the answering machine. (See contact page.)
- Food items are not returnable or exchangeable.
- Earrings are not returnable or exchangeable.
What is your return policy?
We want you to be happy with your purchase!
If you are not completely satisfied with your order, please contact us at returns@yoficollection.com for authorization. Returns or exchanges must be made within ten (10) days of your invoice date. All returned/exchanged items must be in original condition, and must include all packaging materials and original invoice. We do not refund shipping charges. Please ship your parcel back to us prepaid and insured by UPS, Federal Express, or Parcel Post. We cannot accept C.O.D. shipments. For all returns you must contact our returns department via email for a Return Merchandise Authorization (RMA) number at returns@yoficollection.com. Upon receipt of your return, your credit card will be credited and you will be sent an email confirmation.
What is your exchange policy?
We will gladly exchange items (for a similar style of item only). Custom orders are not exchangeable. You will find exchange instructions on your invoice. Please note that exchanged items are subject to an additional $8.00 shipping and handling fee.
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